The article provides an overview of fundamental ideas for giving and receiving feedback in the form of a mind map. If you find yourself in a feedback situation, it helps to briefly visualize this overview. This increases the value of the feedback conversation and takes no time at all.
Mindmap: Give feedback and receive feedback
%%{init: {'theme':'base'}}%%
mindmap
root((feedback))
goal
learning
improving
strengthening trust between feedback provider and feedback recipient
When
Give feedback immediately after an observation
Ask whether the feedback recipient would like feedback
As feedback provider
Formulate in such a way that you yourself could accept the feedback
Avoid generalizations
Send “I” messages
Formulate concrete observations, not assumptions or thoughts
Ask for the other person's perspective
Describe good things and ideas for improvement
As feedback recipient
Don't justify yourself
Listen, then ask questions to show you understand
Ask for the other person's perspective
